Modernize your contact center with Amazon Connect
Why Amazon Connect?
Traditional contact center solutions can be complicated, with cumbersome tools, difficult integrations, complex pricing, and deployments that take months or longer to complete. Amazon Connect offers businesses another way, with a cloud-based, pay-as-you-go customer contact service that is designed to provide:
Customers calls are appropriately routed based on agent availability and skill set, to resolve issues more efficiently and minimize wait times.
Self-service, graphical interface makes it easy for non-technical users to design contact flows and anticipate customer needs by accessing customer histories.
Visual performance dashboard provides users with metrics that support data-driven decision making and improve operational performance.
Comes with pre-built integrations to Customer Relationship Management (CRM) systems, Workforce Management (WFM) suites, Quality Management (QM) applications, and more.
A Contact Center Built for the Cloud
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for organizations of any size to deliver better customer service at lower cost. Based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations, Amazon Connect can dynamically adjust to the changing needs of your customers in real time, allowing you to engage with them easily and naturally.
Benefits of Amazon Connect
Easy to set up and manage
Get the Most Out of Amazon Connect with Avahi
Whether you are investigating Amazon Connect for the first time, looking to migrate your production contact center, or hoping to take customer care further though Amazon Lex or other AWS services, we offer a variety of services.
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