Amazon Connect is a globally accessible and highly scalable contact center solution. We specialize in AWS best-practice design, build, and deployment of Amazon Connect, including native natural language processing, robotics, and data exchange with any external systems. Amazon Connect’s 100% cloud-based platform provides a “pay for usage” model, removing the need for large long-term license fees, hardware CaPEx and operating overhead.

Our team of Amazon Connect experts can design a pure cloud-based contact center solution for your business with Amazon Connect at its core, augmented by additional AWS services such as Amazon Connect Contact Lens and Contact Center Intelligence (CCI). We have extensive experience with hybrid solution deployments. Customers retain existing on-premises investments while leveraging Amazon Connect to take advantage of new multichannel, Artificial Intelligence (AI), and analytics capabilities that provide better customer and agent experiences.

We offer qualified customers a no-cost “Proof of Concept “(POC) Amazon Call Center instance built-in our portal for your use and testing with your agents can log in and take phone calls on a number we provide. Once you are satisfied with POC and ready to move to production, we work with your team on the detailed discovery, designing, and deploying a solution that meets your requirements in your Amazon Connect portal.